After-sales service

First, after-sales service principles: customer first, reputation first, timely and considerate, quality assurance.

Second, where the company produces and sells a variety of products quality problems, the company is in accordance with the provisions of the implementation of the "three packages" service, and sales and service three packages by the team to undertake this work.

Third, after receiving the user's information on product quality (call, letter or fax), immediately send the relevant personnel to the scene to deal with the problem.

Fourth, after-sales service personnel should be serious, thoughtful, thorough treatment of quality issues, to ensure that the user in a timely manner to use, no worries.

Fifth, in a timely manner to solve the quality of the products sold at the same time, after-sales service personnel are obliged to provide users with technical advice, technical training and other products to answer questions related to the problem.

Sixth, where the product quality problems of the company's products, all costs are borne by the company. Product quality problems caused by the user (or beyond the warranty period of the product quality problems) the company charges a discretionary fee, but not higher than the total cost of expenses (or cost).

Seven, firmly establish the user is God, all for the sake of the user's mind, timely, serious, good start and finish to deal with quality issues, credibility everywhere to maintain the "Tieqi" product image, so that the company assured that the user is satisfied.

After-sales service hotline: +86-0373-2157166